Privacy Policy

1. Information we collect

The information we collect depends on how you interact with Ashray Digital.

Information you provide to us

When you contact us, request information, schedule a call, or work with us, you may provide information such as:

• Name
• Email address
• Phone number
• Company name
• Job title
• Website URL
• Project or service requirements
• Information included in contact forms or messages
• Billing and business information
• Other information you choose to provide

If you become a client, we may also process information and access necessary to deliver the services you request.

Information collected automatically

When you visit our website, certain technical information may be collected automatically, including:

• Browser type
• Device type
• Operating system
• Pages viewed
• Time spent on pages
• Referring website or source
• Approximate geographic location
• Website interactions
• Marketing and campaign attribution information

We may collect this information through cookies, analytics technologies, pixels, tags, and similar tools.

2. How we use your information

We use personal information only where reasonably necessary to operate our business, provide our services, communicate with you, and improve your experience.

This may include using information to:

• Respond to enquiries and requests
• Schedule consultations
• Prepare proposals and quotations
• Deliver contracted services
• Communicate about projects
• Provide customer support
• Improve our website and services
• Understand website performance and visitor behaviour
• Measure marketing and campaign performance
• Personalize website experiences
• Send marketing communications where permitted
• Prevent fraud, misuse, or security threats
• Maintain business and financial records
• Meet legal and regulatory obligations

We do not use personal information for purposes materially different from those described here without providing appropriate notice or obtaining consent where required.

3. Digital marketing and advertising

As a digital marketing agency, we may use analytics and advertising technologies to understand how visitors discover and interact with our website and to measure the effectiveness of our marketing.

Depending on the technologies enabled on our website, this may include tools provided by platforms such as Google, Meta, LinkedIn, or other advertising and analytics providers.

These technologies may collect information about your browser, device, website interactions, referral source, and advertising interactions.

Where required by applicable law, non-essential advertising or analytics technologies will be used based on your consent.

You can manage applicable preferences through our cookie or privacy controls when available.

4. Cookies and tracking technologies

Ashray Digital may use cookies and similar technologies to operate the website, remember preferences, understand website performance, and support marketing activities.

Cookies may generally fall into categories such as:

Essential cookies

Necessary for the website and its core functionality.

Analytics cookies

Help us understand how visitors use the website and identify opportunities to improve it.

Functional cookies

Remember preferences and support enhanced website functionality.

Advertising cookies

May be used to measure campaigns, understand conversions, and provide more relevant advertising.

Where required, you can accept, reject, or manage non-essential cookies through the consent controls provided on our website.

For more information, please refer to our Cookie Policy if one is provided separately.

5. How we share information

We do not sell your personal information simply for monetary consideration.

We may share information with trusted service providers when reasonably necessary to operate our website, run our business, or provide services.

These providers may include:

• Website hosting providers
• Cloud infrastructure providers
• Analytics platforms
• Advertising platforms
• CRM systems
• Email and communication platforms
• Scheduling services
• Payment and accounting providers
• Security and fraud-prevention providers
• Professional advisers and contractors

We may also disclose information where required by law, legal process, regulation, or a valid governmental request, or where reasonably necessary to protect our rights, users, business, or others.

Where third parties process information on our behalf, we expect them to handle that information appropriately and in accordance with applicable requirements.

6. Client data

When providing digital marketing, advertising, analytics, development, SEO, content, or related services, Ashray Digital may receive access to systems or information controlled by our clients.

This can include access to advertising accounts, websites, analytics platforms, ecommerce platforms, CRM systems, email marketing platforms, reporting tools, or other business systems.

We use client-provided access and data only as reasonably necessary to provide the agreed services, maintain the engagement, troubleshoot issues, and satisfy applicable legal obligations.

Ownership of client accounts, customer information, advertising data, website data, and other client-provided materials remains subject to the applicable client agreement.

7. Data retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining business records, resolving disputes, enforcing agreements, and meeting legal, tax, accounting, or regulatory requirements.

Retention periods may vary depending on the type of information, our relationship with you, the purpose of processing, and applicable legal obligations.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

8. Data security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, cloud platform, or storage system can be guaranteed to be completely secure.

You should therefore use appropriate care when sending confidential information electronically.

9. International data transfers

Ashray Digital may work with clients, service providers, and technology platforms located in different countries. As a result, personal information may be processed or stored outside the country where you are located. Where applicable law requires safeguards for international transfers, we take reasonable steps to use appropriate contractual, organizational, or other permitted protections.

10. Your privacy rights

Depending on where you live and the laws that apply to you, you may have rights concerning your personal information.

These may include the right to:

• Request information about personal data we process
• Access certain personal information
• Request correction of inaccurate information
• Request deletion or erasure where applicable
• Withdraw consent where processing relies on consent
• Object to or restrict certain processing where applicable
• Opt out of certain marketing communications
• Raise a privacy-related grievance or complaint
• Exercise other rights available under applicable privacy law

Certain rights may be subject to legal limitations or exceptions.

To submit a privacy request, contact us using the details provided below. We may need to verify your identity before completing certain requests.

11. Marketing communications

If you subscribe to our communications or otherwise consent to receive marketing from us, we may send information about Ashray Digital services, insights, updates, offers, or other relevant content.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us.

Unsubscribing from marketing does not prevent us from sending essential communications relating to an active enquiry, contract, project, transaction, or service.

12. Third-party websites

Our website may contain links to websites, platforms, or services operated by third parties. Ashray Digital does not control the privacy practices, content, or security of those third-party services. When you leave our website or interact with an external service, its own privacy policy and terms will apply. We encourage you to review those policies before providing personal information.

13. Children's privacy

Our website and services are intended for businesses and professional users and are not designed or directed primarily toward children. We do not knowingly seek to collect personal information from children through our website for marketing purposes. If you believe a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.

14. Privacy rights for international visitors

Because Ashray Digital may serve businesses and website visitors from different countries, additional privacy rights may apply depending on your location.

Where applicable, we will handle personal information in accordance with relevant data-protection requirements, which may include India's Digital Personal Data Protection framework, the GDPR or UK GDPR for eligible European and UK individuals, and applicable U.S. state privacy laws.

Nothing in this Privacy Policy is intended to limit rights that cannot legally be limited under applicable law.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, business practices, or legal requirements.

When we make changes, we will update the “Last updated” date at the top of this page.

If a change materially affects how we handle personal information, we may provide additional notice where required.

We encourage you to review this page periodically.

16. Contact us

If you have questions about this Privacy Policy, want to exercise a privacy right, withdraw consent, or raise a privacy-related concern, please contact us.

We will review privacy requests and grievances and respond in accordance with applicable requirements.